![]() DO NOT use the disc that came in the box, as it may not be up to date. Download the most up-to-date printer software. Then at the top of the page click Uninstall. ![]() In the window that opens, highlight by a left click on all listings of Envy 5540. With the printer turned on and working on the laptop, please run this free REVO uninstall program. So, we will uninstall the printer's software (only on the laptop) and reinstall the software on the laptop. It probably needs to be additionally installed onto the laptop. So adding onto the messsage, to clarify, by updating the printer on the S7, the printer's software was downloaded onto the Samsung phone (only). The hard reset of the printer is not needed, if it functions perfectly (copy, print, scan) on the Samsung phone. Please wait a minute before going on the other forum, while I type up procedures for thelaptop with Windows 10 Pro ASAP. Responding to the "Mac address filtering" that caused my confusion about the operating systems. Thank you for the excellent summaries (including your first), which is very helpful but it's needed. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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